You can have peace of mind knowing that we’re here to assist you if you encounter any problems with your products. To start the process, please reach out to our exceptional customer care team at hello@econature.com , and we’ll be more than happy to help.

Returns
We accept returns within 30 days of purchase or delivery. To qualify for a return, your item must be unused, in its original packaging, and in the same condition as when you received it.

Kindly send your return to the following address with your name and order number:

EcoNature

PO Box 000

Sydney

NSW 2000 

Australia

Refunds

• Once we receive and assess your returned item, we will promptly send you an email to acknowledge its arrival. We will also notify you regarding the approval or denial of your refund request.
• If your refund is approved, it will be processed, and the credit will be automatically applied to your credit card or original method of payment within a few days.
• Please note that certain circumstances may result in partial refunds or credits. This applies to products that display clear signs of use or have been opened, items that are not in their original condition, products with damaged or missing parts not caused by our error, or items returned beyond the 30-day purchase/delivery period (unless previously authorized).

Refunds Status

1. Usually, refunds take about 3-5 business days to reflect in your account.
2. If you haven’t received your refund, start by checking your bank account once more.
3. Next, contact your credit card company or bank, as it may take some time for the refund to be officially posted.
4. If you have completed these steps and still haven’t received your refund, please reach out to us for further assistance.

Exchanges (if applicable)

• Please be aware that exchanges are limited to customers within Australia.
• If you have received a defective or damaged item and need to exchange it for the same product, please contact us at hello@econature.com . Our team will gladly assist you with the exchange process.

Shipping

• The return shipping costs for your item will be your responsibility. Please note that shipping costs are non-refundable.We cannot guarantee the receipt of your returned item without a tracking option.
• In case you receive a refund, the original shipping cost will be deducted from your refund amount.
• The time it takes for your exchanged product to reach you may vary depending on your location.

Standard Australia Post eParcel: FREE Standard AU Shipping

Australia Post Standard Metro 3-6 business days,

Australia Post Standard Regional 4-13 business days

Express Shipping: $18 (fixed rate)

Australia Post Express metro 1-3 business days,

Australia Post Express Regional 2-5 business days.

International Shipping
OBS! The shipping costs for your item will be your responsibility and may vary depending on destination. For further information, please visit our dedicated page Returns & Shipping.